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LEGAL
CLAIM
NOTICE. PLEASE
READ THESE TERMS & CONDITIONS CAREFULLY. BY
ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE
TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE
TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO
NOT ACCESS THIS WEB-SITE. KOOLPRINT RESERVES THE RIGHT
TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS
WITHOUT ANY NOTICE. COPYRIGHT
All material and software
Copyright (c)
2000 KOOLPRINT.CO.UK,
inc. All rights are reserved worldwide. It is strictly
prohibited to redistribute, copy or republish any of the
material and software contained on the KOOLPRINT.CO.UK web
site. COPYRIGHTS AND TRADEMARKS
You may not
place or reproduce any trademarks, service marks, or
logos that are not owned by you or licensed to you onto
materials and merchandise to be printed via the
KoolPrint Service. Words, names, and designs used to
identify services or products are considered trademarks,
service marks, and/or logos. The same policy is
applicable for copyrights. You cannot use unlicensed
copyrighted materials from photographers, artists,
publishers, composers, writers, and other authors of
original works. The copyright owner's exclusive rights
prohibit the reproduction of any original work.
KOOLPRINT.CO.UK policy also states that you cannot use
explicit language or pornography on printed materials
and merchandise. CUSTOMER CONTENT
You may not place or
reproduce any trademarks, service marks, or logos that
are not owned by you or licensed to you onto materials
and merchandise to be printed via the KoolPrint Service.
Words, names, and designs used to identify services or
products are considered trademarks, service marks,
and/or logos. The same policy is applicable for
copyrights. You cannot use unlicensed copyrighted
materials from photographers, artists, publishers,
composers, writers, and other authors of original works.
The copyright owner's exclusive rights prohibit the
reproduction of any original work. KOOLPRINT.CO.UK policy
also states that you cannot use explicit language or
pornography on printed materials and
merchandise. CUSTOMER
CONTENT
You understand that
all information, data, text, photographs, graphics,
messages or other materials ("Content") are the sole
responsibility of the person from which such Content
originated. This means that you, and not KOOLPRINT.CO.UK,
are entirely responsible for all Content that you send,
upload, post or otherwise transmit via the Service.
Recognizing the global nature of the Internet, you agree
to comply with all local rules regarding online conduct
and acceptable Content. You agree to not use the Service
to send, upload, post or otherwise transmit any Content
that contains (i) child pornography or anything
indecent, obscene, lewd, lascivious, filthy or vile;
(ii) a threat to kidnap or injure a person, a threat to
injure the personal property or reputation of another
person, a threat to accuse any person of a crime, a
threat to inform another that a person has violated any
law of the United States, or a threat of blackmail;
(iii) any matter advocating or urging treason,
insurrection, or forcible resistance to any law of the
United States; (iv) any defamatory remarks directed at
any other person or company; or (v) any content that
infringes the intellectual property rights or other
proprietary rights of KoolPrint or any third party.
KoolPrint does not control the Content posted by
Customers and does not guarantee the accuracy, integrity
or quality of the Content. Under no circumstances will
KoolPrint be liable to you in any way for any Content
you may be exposed to that you may find offensive,
indecent or objectionable. Products and services, such
as ebusiness cards, ephoto cards, and einvitations are
provided for your personal use only. You agree to abide
by these terms of service and not to use these products
and services or related messages for any unsolicited or
unauthorized advertising, promotional materials, "junk
mail," "spam," "chain letters," "pyramid schemes," or
any other form of solicitation. You understand that
you control the privacy of any Content you elect to post
by granting access under your personal password. When
you, or someone to whom you have given access, orders a
print item using your password, you grant KOOLPRINT.CO.UK
the world-wide, royalty free and non-exclusive license
to use, reproduce, sublicense, modify, adapt, publish,
display and create derivative works from the Content on
the Service and on the printed product for the purposes
of storing designs or processing print orders. This
license exists only for the length of time necessary for
KOOLPRINT.CO.UK to complete your order or until you delete
the Content from the Service. You acknowledge that
KOOLPRINT.CO.UK does not pre-screen Content, but that
KOOLPRINT.CO.UK and its designees shall have the right
(but not the obligation) in their sole discretion to
remove any Content that violates the terms of service or
may otherwise be objectionable. You further acknowledge
and agree that KOOLPRINT.CO.UK may preserve Content and
may also disclose Content if required to do so by law or
in the good faith belief that such preservation or
disclosure is reasonably necessary to: (a) comply with
legal process; (b) enforce the terms of service; (c)
respond to claims that the Content violates the rights
of third-parties; or (d) protect the rights, property,
or personal safety of KOOLPRINT.CO.UK, its users and the
public. FREE
DESIGNING
Koolprint will only
provide design files at 72 DPI (low resolution). Higher
resolution designed files can be purchased and will be
priced individually. Please contact
support@KOOLPRINT.CO.UK if you would like a price quote
for your high resolution designed files.
CUSTOMER SUBMITTED ARTWORK OR
GRAPHICS
All artwork or designs
and images must be provided in CMYK format. Koolprint is
not responsible for any color shift that occurs in
conversions from RGB to CMYK color modes.
All artwork, designs
and images must be provided in minimum of 300 DPI and
CMYK format. Koolprint is not responsible for images
printed as fuzzy, distorted or pixilated due to customer
provided artwork. COLOR PROOFING &
MATCHING
Koolprint is not
liable for color matching or ink density on screen
proofs approved by the customers. Screen proofs will
predict design layout, text accuracy, image proportion
and placement, but not color or density.
Koolprint will try
it's best to match the gradient density of each color in
a duo-tone, Koolprint is not liable for the final
appearance of a duo-tone unless the customer orders a
color match proof for that order/job.
Application of
lamination may effect or change the appearance of the
printed colors. Koolprint is not liable for the final
color appearance of a laminated product/s.
ORDER
APPROVAL
Customer is fully
responsible for final proof and layout approval prior to
the printing process.
KOOLPRINT is NOT
LIABLE for errors in a final product caused by any of
the following reasons:
Misspelling Errors
Punctuation Errors
Grammar Errors
Graphics Orientation or Placement
Incorrect Fonts Usage
Wrong Die cuts or slits
Incorrect or Missing Folds
Finished Product Size
INDEMNITY
You agree to indemnify
and hold KOOLPRINT.CO.UK, and its subsidiaries,
affiliates, officers, agents, co-branders, print
vendors, business partners, employees, successors or
assigns harmless from any claim or demand, including
reasonable attorneys' fees, made by any third party due
to or arising out of Content you submit, post to or
transmit through the Service, your use of the Service,
your connection to the Service, your violation of the
terms of service, or your violation of the rights of a
third party. ORDER
CANCELLATION
KOOLPRINT.CO.UK will be
happy to help you cancel your order prior to
printing/shipping. However, if your ordered item is en
route or already delivered, we are unable to cancel your
order. However, orders may be eligible for cancellation
upon request via email or phone. Our Customer Service
Team will inform you of any cancellatioin charges
depending on the stage of the order. Here is a brief
overview of the stages of an order within our
system:
1) Orders are placed
on-line and verified with an e-mail confirmation. 2)
Orders are sent to our graphic department and
re-designed. 3) Orders are sent to our Affiliate
printers to start the printing process 4) Orders are
packaged and shipped back to KOOLPRINT.CO.UK. 5)
Orders are picked by the shipping firm and shipped.
All orders are
cancelable between stages 1 and 2. If an order is
cancelled in stage 1, you will be charged $10 plus 5% of
the total amount to cover payment processing, bank
charges and handling fee. But, if the order is cancelled
in stage 2, 15% of the total order amount is deducted as
cancellation fees to cover our design department's
charges. After an order enters stage 3, we can still try
to cancel the order but we cannot guarantee the success.
However, if the order is still in stage 3, and the user
wants to have it cancelled, 50% of the total order
amount is deducted to cover expenses. Once an order
reaches stage 4 or 5, that order cannot be
cancelled. Logo/Banner/Designing Orders
Once the order has been placed successfully, No
Refunds are issued for the Logo, banner designing and
design services orders.
RETURNS AND
REFUNDS
Since each order is
unique to customer and has no re-sale value, All Sales
Are Final. If we verify that we made an error, we will
re-print the order. No Refunds or
Credit.
Re-Prints Customer must
notify KOOLPRINT.CO.UK within 5 business days of order
acceptance to notify any defects discovered in the
ordered product. In order to receive replacement
Customer must return 99% of the received product within
30 days (on their own expense) from the time when the
ordered product delivery was taken.
All charges
related to expedite printing (Rush Printing or Shipping)
are NOT REFUNDABLE, including for those orders that are
returned for any reason. No Exceptions.
ORDER
SHIPPING AND
DELIVERY
Koolprint offers
following shipping options when placing an order.
Shipping options may vary on each product.
STANDARD SERVICE (Shipping Time NOT
GUARANTEED): Free Ground Shipping within 48 contiguous
states. Usually Ships within 16 to 18th business day
after final proof approval. Final proof approval must be
received by 12:00 PM EST of business day otherwise one
business day will be added to the shipping time.
Shipping time for Standard Service is not guaranteed and
is calculated based on our recent delivery history and
may vary on each order.
BUDGET SAVER - Guaranteed to be shipped on 11th
business day: Free Ground Shipping within 48 contiguous
states. Product will be shipped within 11 business days
after final proof approval. Final proof approval must be
received by 12:00 PM EST of business day otherwise one
business day will be added to the shipping time. For
shipments to the state of Alaska, state of Hawaii or
other U.S. Territories, please contact our Customer
Service Department.
PRIORITY SERVICE - Guaranteed to ship within 7
business days, plus overnight express delivery
included: Free ONE DAY EXPRESS shipping included within 48
contiguous states. Products will be shipped within 7
business day after final proof approval. Final proof
approval must be received by 12:00 PM EST of business
day otherwise one business day will be added to the
shipping time. One Day Express Shipping will be
delivered on the next business day and excludes
Saturday, Sunday and holidays.
EXPRESS SERVICE - Guaranteed to ship within 5
business days, plus overnight express delivery
included: FREE ONE DAY EXPRESS shipping included within 48
contiguous states. Products will be shipped within 5
business day after final proof approval. Final proof
approval must be received by 12:00 PM EST of business
day otherwise one business day will be added to the
shipping time. One Day Express Shipping will be
delivered on the next business day and excludes
Saturday, Sunday and holidays.
URGENT SERVICE - Guaranteed to ship within 3
business days, plus overnight express delivery
included: FREE ONE DAY EXPRESS shipping included within 48
contiguous states. Products will be shipped within 3
business day after final proof approval. Final proof
approval must be received by 12:00 PM EST of business
day otherwise one business day will be added to the
shipping time. One Day Express Shipping will be
delivered on the next business day and excludes
Saturday, Sunday and holidays.
Koolprint will always
act to make sure that any production difficulties do not
delay delivery schedules. In no case shall Koolprint be
liable for any consequential or damages resulting from
any delay in shipment or delivery.
All Koolprint
customers agree not to hold Koolprint liable for delays
in shipments caused by weather conditions, shipping
company delays,international customs issues or any other
circumstances beyond Koolprint's direct control.
Koolprint shipment and delivery dates are calculated
based upon estimates provided by our suppliers and
recent order history.
Koolprint will always
act to make sure that delivery schedules are met.
However, unexpected equipment failure, malfunction and
or technical problems may delay the printing process. In
case of delay caused by technical difficulty, rush
charges/fees will be refunded or waived where
applicable. However, technical difficulty will not be
the grounds for order cancellation. SHIPPING ERRORS
& LOST
PACKAGES
Lost or damaged claims
can only be filed for shipments over $50.00 in value and
can only be done after 30 days from package shipment.
KoolPrint is not responsible for 3rd party shipping
errors, omissions or damaged shipments.
Each
ordered product is usually shipped with few extra pieces
at free of charge. Seldom order shipment may have
slightly fewer pieces than ordered. Printing trade
standards allow for underages or overages of up to 5%.
Therefore, if exact quantity is needed then we suggest
that you order 10% over the quantity needed.
CUSTOMER SUPPLIED INCORRECT ADDRESS
INFORMATION
When a package is not
delivered due to an error made by the customer in
submitting the proper shipping address, KoolPrint will
reship the package with corrected address and charge an
additional shipping fee for the
shipment.
QUESTIONS OR COMMENTS SHOULD BE
DIRECTED TO
6750 West Loop South Suite 690
Bellaire, TX 77401
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